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Conditions of Use

 

Conditions of use

1. Scope

These terms and conditions govern the contractual relationship between "MOORE SUPPLIES, owner Christian Moore" (hereinafter "MOORE SUPPLIES") and the natural and legal persons (customers) who use the online store. Different conditions of the buyer are not acknowledged by MOORE SUPPLIES, unless Christian Moore has expressly agreed thereto in writing.

The acceptance of these terms is performed during the ordering process and customers can revoke in writing at any time, or delete their account (see section 9 of these conditions). The sales contract is subject to German general commercial law. Minors are excluded from registration in the MOORE SUPPLIES Online Shop.

2. Offer and Conclusion

In the MOORE SUPPLIES online shop, customers located within the EU can order fabrics, inlays, tapes, and buttons. An order is binding with costs. Should payment not be received within 7 calendar days, MOORE SUPPLIES reserves the right to cancel the order. Clients are advised to check the right of withdrawal and the exclusion of it in certain cases.

Fabrics, inlays and tapes can be ordered in units of 0.5 metre. Other divisions (eg 2.75 metres) are available on request. Several purchased metres of an article will usually be shipped as one piece. If the purchased amount is not in stock as one piece, it will be shipped in as few pieces as possible.

Fabrics may change in structure and/or colour in the production even when labelling and item number remain the same. Therefore, MOORE SUPPLIES does not guarantee that in subsequent orders the exact same fabric is being supplied. Customers may request fabric samples free of charge. If production changed considerably, the item description will state when and in which way the article changed. 

Buttons can be purchased separately.

More metres respectively units of an article than in stock respectively available in the shop can usually be reordered on request.

3. Prices and shipping costs

Prices and shipping costs apply as in the item description given in Euros. The prices are total prices.

As a small business owner, VAT is not charged according to § 19 of German Value Added Tax Act (UStG).

When ordering goods from MOORE SUPPLIES for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the customer.

4. Payment

Orders will be dispatched only after the customer's payment has been received. The following methods of advance payment are possible and free of charge for the customer:

  • SEPA bank transfer
  • PayPal Plus
    • PayPal
    • Direct debit
    • Credit card (VISA, Mastercard, American Express)
    • Pay upon invoice

5. Order status

Customers will be notified of the current order status via e-mail. Registered customers can track the order status in their account, too.

6. Shipping and delivery

6.1 Shipping

Customers with delivery address in Germany can determine the shipping company. Orders are shipped:

  • depending on weight as mail with Deutsche Post or as parcels DHL (delivery to DHL Packstationen is possible)
  • as parcels with Hermes
  • as parcels with DPD

In rare cases, orders will be shipped with a different company than chosen by the customer. Especially larger order amounts will usually be delivered by UPS.

Customers in other EU countries receive their order with one of the shipping companies mentioned above. MOORE SUPPLIES determines the carrier depending on order volume and value.

6.2 Delivery time

Delivery of ordered goods will take place in Germany within the period of working days (Monday to Friday, excluding holidays) specified in the item description after the payment order is provided to the remitting bank. The delivery period to other EU countries is prolonged by 3 to 6 working days.

The delivery period may also be prolonged due to e. g. holidays. Duration will be announced on the page Delivery time.

6.3 Undeliverable orders

All orders will be delivered to delivery address provided by customer on order form. If delivery to the purchaser is not possible, for example because the customer is not present at the specified delivery address, the customer bears the costs of the unsuccessful delivery and return to MOORE SUPPLIES.

Returned goods which are not prefabricated and for which an individual choice or decision by the consumer is relevant to the production, will not be refunded, but another delivery can be arranged at the thereby incurring costs.

At unsuccessful delivery and without clarifying of the correct address, further orders may not be accepted by MOORE SUPPLIES.

7. Guarantee and complaints

Deliveries of MOORE SUPPLIES goods have to be scrutinized for their correctness immediately upon receipt. Insufficient or incorrect deliveries and any defects have to be reported in writing within seven days to MOORE SUPPLIES (e-mail address: shop@mooredenim.com). To include: the invoice number, an explanation, and photographic evidence.

Failure to complete this complaint has no consequences on legal rights. The warranty period for consumers is 2 years from receipt of goods. During this period, the statutory warranty rights apply.

Minor deviations of received items from illustrated products in the online shop may be technically limited by the on-screen display or caused in the production process. These deviations can not be rejected.

Non-delivery of a shipment must be reported in writing within three months after the order date (e-mail address: shop@mooredenim.com).

8. Rating system

MOORE SUPPLIES has a rating system that serves to facilitate the purchase decision for other customers with assessments and recommendations.

Customers are advised to only provide truthful and factual information that are connected with the settlement of the purchase contract and the assessment of the products. Reviews may not contain defamatory comments and must be based on sufficient factual basis and the common law.

A client who decides to provide content (e.g. customer reviews) to www.mooredenim.com, subdomains, or corporate pages on e.g. Twitter or Google+ grants MOORE SUPPLIES for the duration of the underlying law unrestricted in time and place the exclusive license for the further use of the content for any purpose online and offline. MOORE SUPPLIES will endeavor to appoint the author of all times (unless he has indicated his intention to remain anonymous), but reserves the right to shorten or omit this information. MOORE SUPPLIES reserves the right to show content not or only for a limited period on the website as well as to shorten or change content, especially if there are concrete indications of a breach of the terms and conditions or applicable law. A claim for recovery of deleted reviews does not exist.

Content provided by customers, including customer reviews, only give the opinion of the customer. The contents may not necessarily agree with the opinion of MOORE SUPPLIES.

9. Termination/cancellation of the customer account

Registered customers can delete their account at any time in their members area.

In addition a termination notice may be directed in writing to MOORE SUPPLIES, and the data will be deleted. Sufficient explanation for the cancellation is a written notice to:

Christian Moore
Castroper Str. 191
44791 Bochum
GERMANY

or in an e-mail to shop@mooredenim.com.

MOORE SUPPLIES reserves the right to delete customer accounts if:

a) a customer gives wrong contact details, especially an incorrect or invalid e-mail address,
b) transfers his account to a third person,
c) the customer hasn't logged in/used his customer account within the last five years or
c) MOORE SUPPLIES finds it necessary due to fraud, waste, or abuse.

10. Trademark, copyright

The content and works provided on these pages (www.mooredenim.com and subdomains) are subject to German copyright law. The reproduction, modification, distribution, or any kind of exploitation outside the limits of copyright require the written consent of the author or creator. Downloads and copies are permitted only for personal, noncommercial use.

The operator of this website minds copyrights for content on this site that is not created by the operator. Should you become aware of (copy-)right infringement, we kindly ask for a hint. Upon notification of violations, we will remove the content immediately.

11. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the German laws. You agree, as I do, to submit to the non-exclusive jurisdiction of the courts of the district of Bochum City, Germany.

12. Severability clause

Should any of the terms and conditions of this or any conditions in further agreements become invalid, this shall not affect the validity of agreed upon conditions in-whole. If necessary, the invalid condition/s will be replaced with the valid most similar to the economic meaning and purpose in standing agreement.

 

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