Right of withdrawal
Right of withdrawal
You have the right to withdraw from the agreement, without indicating the reasons, within 14 (fourteen) days. The withdrawal period expires after 14 (fourteen) days from the day in which you or a third party appointed by you, other than the carrier, takes physical possession of the product(s).
In order to exercise the right of withdrawal, you must inform us,
Castroper Str. 191
phone number: 0049/234/35 78 47 01
fax number: 0049/3212/13 48 883
e-mail address: firstname.lastname@example.org
about your intention to withdraw from this agreement, through explicit declaration i. e. via mail, fax or e-mail. For this purpose, you can use the standard withdrawal form, but it is not mandatory.
In order to comply with the withdrawal term, just send the notice relative to your decision to exercise the right of withdrawal before the aforesaid period expires.
Effects of withdrawal
If you decide to withdraw from this agreement, we will refund you all payments that you have made in our favour, including the delivery costs (except for additional costs in case you chose a type of delivery other than the less expensive standard delivery method offered by us), without any undue delay and in any case no longer than 14 (fourteen) days from the day we were informed about your decision to withdraw from this agreement.
Said refunds will be made by using the same payment method that you chose for the initial transaction, except in case you explicitly agreed otherwise; in any case, you will not incur any cost as consequence of said refund.
We can withhold the reimbursement payment until we have received purchased item(s) or until you have provided appropriate evidence that you have returned said product(s), whichever comes first.
The goods have to be returned or submitted without undue delays and in any case within 14 (fourteen) days from the day you notified us about your intention to withdraw from this agreement. The term is respected if you return the goods prior to the expiry of the 14 (fourteen)-day term.
The direct costs incurred to return the goods will be paid by you.
You will be liable only for the decrease of value of the goods resulting from handling the products in a way other than the methods required to determine the nature, characteristics and working conditions of the products.
Exclusion of the right of withdrawal
The right of withdrawal does not exist in accordance with § 312g Section 2 BGB (German law) in contracts for the supply of goods which are not prefabricated and for which an individual choice or decision by the consumer is relevant to the production, or which are clearly tailored to the personal requirements of the consumer.